You do not have to pay for services on the day that they are done. We will provide you with an account statement at the end of the month. If you have any questions or concerns in regard to your statement, please call us. We do make mistakes, so please draw them to our attention prior to the next monthly statement.
For a new potential customer for "Grass Cutting", we will cut your lawn once at a reduced introductory price. This allows you to see our work, and it also allows us to evaluate the effort required to cut your lawn. After this cut, we can discuss a price for the work, and also review the services you may want over the lawn growing season.
All of our services are fully guaranteed, but certain limitations and conditions apply. We do not make the products used on your lawn (fertilizer, nematodes, insect or weed control agents), but we have confidence in our selected suppliers. We apply the products in accordance with the manufacturer's directions. Under current Ontario laws, we can only hope to "control" or "manage" broad-leaf weeds, clover, creeping charlie, crabgrass, grubs, ants, etc.
For customers with in-ground sprinklers, please ensure that all sprinkler heads on the lawn area are at or below ground level. Note that tree roots, or ground heaving in winter, may result in raising the heads. Although we will be cautious, we cannot be responsible for damage caused to sprinkler heads, no matter how caused.
If you make changes to your lot (fence, deck, gardens, etc.), your price for lawn cutting, or other services, may change.
All service dates indicated on statements are approximate. At times, a service may not be billed until subsequent months so that results can be observed. Also, note that the account statement date is the date the statement was printed, and may be different on subsequent copies.
A charge per leaf bag will be included in all services (grass cuts, de-thatching, scaring, clean-up, etc.) where leaf bags are used.
All services that we perform are done so at the request of the customer, and in a manner consistent with normally accepted practices of performing that specific service. The customer agrees to hold Marlwood Grass harmless from any and all insurance perspectives.